fh999 Privacy Policy
At fh999, protecting the personal data of every player is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own data as a registered fh999 player in Bangladesh.
Our Privacy Commitments
Six core commitments that define how fh999 handles every player's personal information
Data Minimisation
fh999 collects only the personal data that is strictly necessary to deliver our Services, verify your identity, process your payments, and comply with our legal obligations. We do not collect data speculatively or for purposes unrelated to the operation of the fh999 platform.
Secure Storage
All personal data stored by fh999 is protected by 256-bit SSL encryption, restricted-access database architecture, and regular independent security reviews. Access to player data within fh999 is limited to authorised personnel with a legitimate operational need.
No Data Selling
fh999 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared with third parties only where this is necessary to deliver the Services you have requested — for example, with payment processors such as bKash and Nagad.
Your Rights, Respected
Every fh999 player has the right to access the personal data we hold about them, to request corrections, and to request deletion subject to our legal obligations. Data rights requests are handled promptly and transparently. Submit your request to [email protected].
Marketing Opt-Out
Marketing communications from fh999 are strictly opt-in. If you have opted in to receive promotional emails or messages and subsequently wish to stop, you may withdraw your consent at any time by contacting [email protected] or updating your account preferences.
Defined Retention Periods
fh999 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of 5 years following account closure to meet anti-money laundering and fraud prevention requirements.
Table of Contents
1 Who We Are
fh999 operates the online casino and sports betting platform accessible at https://fh999.io (the "Platform"). References to "fh999", "we", "us", or "our" in this Privacy Policy refer to the fh999 operating entity responsible for the collection and processing of personal data in connection with the Platform and its Services.
fh999 is the data controller in respect of personal data collected from players and visitors to the fh999 Platform. This means fh999 determines the purposes for which, and the manner in which, your personal data is processed. If you have any questions about this Privacy Policy or about how fh999 handles your personal data, please contact us at [email protected].
Scope: This Privacy Policy applies to all personal data collected by fh999 through the Platform, through direct communications with players (including support requests submitted by email), and through any associated mobile-optimised interfaces offered by fh999. It does not apply to third-party websites linked from the Platform.
2 Data We Collect
fh999 collects personal data in two broad ways: data you provide to us directly, and data collected automatically as a result of your use of the Platform.
Data You Provide Directly
- Registration data: Your full name, date of birth, email address, mobile phone number, and preferred username when you create a fh999 account.
- Identity verification (KYC) documents: Copies of government-issued photo identification (e.g., National Identity Card, passport), proof of address documents (e.g., utility bill, bank statement), and proof of ownership of the payment method used for deposits.
- Payment information: Payment method details including mobile banking account references for bKash, Nagad, Rocket, and Upay transactions, and masked card details for Visa and Mastercard transactions. fh999 does not store full card numbers.
- Support communications: The content of any messages, complaints, or requests you send to the fh999 support team, including attachments provided in support of your enquiry.
- Responsible gaming self-declarations: Information you provide when applying for deposit limits, self-exclusion, or other responsible gaming tools.
Data Collected Automatically
- Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited on the Platform, games accessed, duration of gaming sessions, betting history, deposit and withdrawal transaction records, and timestamps of Platform interactions.
- Cookie and tracking data: Information collected through cookies and similar technologies as described in Section 5 of this Privacy Policy.
- Geolocation data: Approximate geographic location derived from your IP address, used to ensure compliance with applicable restrictions and to deliver localised content relevant to players in Bangladesh.
Note on sensitive data: fh999 does not intentionally collect special category personal data (such as health data, biometric data, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming request or a support communication. Any such data is handled with additional care and is not used for marketing or profiling purposes.
3 How We Use Your Data
fh999 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, device data |
| Identity verification (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Payment information, KYC documents |
| Delivering and improving fh999 Services | Usage data, device data, cookie data |
| Fraud prevention and platform security | All categories, geolocation data |
| Customer support | Support communications, registration data |
| Responsible gaming tools | Responsible gaming self-declarations, usage data |
| Legal and regulatory compliance | All categories as required |
| Marketing (where consented) | Registration data, usage data |
fh999 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight. Where automated processes are used in fraud detection, a human review is conducted before any account action is taken on that basis.
4 Legal Basis for Processing
fh999 processes personal data under the following legal bases:
- Performance of a contract: Processing that is necessary to create and manage your fh999 account, process your deposits and withdrawals, and deliver the gaming Services you have requested.
- Legal obligation: Processing required to comply with applicable laws, including identity verification obligations, anti-money laundering requirements, and fraud prevention duties.
- Legitimate interests: Processing carried out to pursue fh999's legitimate business interests, including improving the Platform, maintaining platform security, and detecting and preventing prohibited conduct, where such interests are not overridden by your rights and interests.
- Consent: Processing of personal data for marketing communications, where you have provided a clear and freely given opt-in consent. You may withdraw this consent at any time.
5 Cookies & Tracking Technologies
fh999 uses cookies and similar tracking technologies on the Platform to ensure the Platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the user experience for players across Bangladesh.
Types of Cookies Used
- Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies that keep you logged in to your fh999 account during an active session.
- Functional cookies: These cookies remember your preferences, such as your language settings and display choices, so you do not have to re-enter them each time you visit the Platform.
- Analytical cookies: These cookies collect anonymised or pseudonymised data about how players interact with the Platform — for example, which game categories are most visited and where players spend the most time. This data helps fh999 identify areas for improvement.
- Performance cookies: These cookies help fh999 monitor Platform stability, identify technical errors, and optimise load times for players accessing the Platform on mobile devices, which represent the majority of fh999's Bangladesh-based player base.
fh999 does not use advertising or retargeting cookies that track your activity across third-party websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including account login and payment processing.
Mobile Users: Players accessing fh999 via a mobile browser (including players using bKash or Nagad for mobile banking deposits) should be aware that mobile browsers handle cookies differently. fh999 recommends keeping cookies enabled in your browser for the best account experience.
6 Third-Party Data Sharing
fh999 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:
Payment Processors
To process your deposits and withdrawals, fh999 must share relevant payment and identity data with our approved payment partners. These include mobile financial service providers (bKash, Nagad, Rocket, Upay), card scheme processors (Visa, Mastercard), and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank). These parties are contractually bound to use your data only for the purpose of processing the specific transaction and to maintain appropriate security measures.
Game and Software Providers
The games available on fh999 are supplied by licensed third-party game studios and software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as player session identifiers and game round results) as part of the game delivery infrastructure. They do not receive your full identity data for independent use.
Identity Verification Services
fh999 may use third-party KYC verification service providers to assist with the validation of identity documents submitted as part of the account verification process. These providers are contractually prohibited from using your data for any purpose other than the verification service they have been engaged to perform.
Legal and Regulatory Disclosure
fh999 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, a court order, or where we reasonably believe that disclosure is necessary to prevent fraud or other criminal activity.
No Cross-Border Transfers for Marketing: fh999 does not transfer your personal data to third parties in other countries for the purpose of marketing or profiling. Data sharing with game providers may involve international data transfers as part of the technical infrastructure supporting game delivery; where this occurs, fh999 ensures appropriate contractual safeguards are in place.
7 Data Security
fh999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the fh999 Platform.
- Encrypted database storage for all sensitive personal and financial data held by fh999.
- Role-based access controls ensuring that only authorised fh999 personnel with a specific operational need can access player data.
- Regular security reviews and penetration testing conducted to identify and address vulnerabilities before they can be exploited.
- Multi-factor authentication requirements for fh999 staff accessing internal systems that contain player data.
- Incident response procedures that are activated in the event of a data security incident, including notification protocols for affected players where required.
While fh999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords for their fh999 account and to notify us immediately at [email protected] if they suspect that their account credentials have been compromised.
8 Data Retention
fh999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance, fraud prevention |
| KYC verification documents | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| Transaction records | 7 years from date of transaction | Financial record-keeping requirements |
| Support communications | 3 years from date of last interaction | Dispute resolution and audit trail |
| Cookie and usage data | Up to 13 months | Platform analytics and improvement |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent obligations |
When personal data is no longer required, fh999 will securely delete or anonymise it in accordance with our internal data destruction procedures.
9 Your Rights
As a fh999 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".
- Right of access: You have the right to request a copy of the personal data fh999 holds about you and to receive information about how it is processed.
- Right to rectification: You have the right to request that inaccurate or incomplete personal data held by fh999 is corrected without undue delay.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fh999's legal retention obligations.
- Right to restriction of processing: You have the right to request that fh999 restricts the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of that data is being resolved.
- Right to data portability: You have the right to receive personal data you have provided to fh999 in a structured, commonly used, machine-readable format, where the processing is carried out by automated means.
- Right to object: You have the right to object to the processing of your personal data where that processing is based on fh999's legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where fh999 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
fh999 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a high volume of data, this period may be extended by a further 60 days; in such cases, fh999 will notify you of the extension and the reasons for it within the initial 30-day period.
10 Children's Privacy
The fh999 Platform and its Services are strictly intended for adults aged 21 years and above. fh999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not attempt to register for or use the fh999 Platform.
If fh999 becomes aware that personal data has been collected from an individual who is under the minimum age of 21, we will take prompt steps to delete that data and close the associated account. If you believe that fh999 may have inadvertently collected data from a minor, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
fh999 implements age verification checks as part of the registration and KYC process specifically to prevent access by underage individuals. We are committed to protecting young people from the potential harms associated with online gambling.
11 Marketing Communications
fh999 may send you promotional communications about bonuses, new games, seasonal promotions (such as Eid or Pohela Boishakh offers), and fh999 news, but only where you have given your explicit prior consent to receive such communications at the time of registration or subsequently through your account settings.
Marketing communications from fh999 may be sent by email or SMS to the contact details registered to your account. The frequency and content of marketing messages are controlled by fh999 and will reflect your account preferences and activity on the Platform.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link included in any marketing email from fh999.
- Updating your communication preferences within your fh999 account settings.
- Contacting the fh999 support team at [email protected] with the request "Unsubscribe from marketing".
Opting out of marketing communications will not affect the delivery of transactional messages that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.
12 Changes to This Privacy Policy
fh999 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Privacy Policy will always be accessible at https://fh999.io/privacy-policy, and the effective date at the top of the document will be updated accordingly whenever a material change is made.
Where changes to this Privacy Policy are significant — for example, where we introduce a new purpose for processing your data or a new category of third-party sharing — fh999 will notify registered players by posting a prominent notice on the Platform or by sending a communication to the email address registered to your account prior to the changes taking effect.
Your continued use of the fh999 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and may request account closure in accordance with the fh999 Terms & Conditions.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way fh999 handles your personal data, please contact the fh999 data team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
- Email: [email protected] (subject line: "Privacy Enquiry")
- Response time: fh999 aims to acknowledge all privacy enquiries within 3 business days and to provide a substantive response within 14 calendar days.
- Data rights requests: Use the subject line "Data Rights Request" for access, rectification, erasure, or portability requests.
Formal Complaints: If you are not satisfied with fh999's response to a privacy concern, you have the right to escalate the matter as a formal complaint. Please email [email protected] with the subject line "Formal Privacy Complaint" and fh999 will initiate its formal complaints procedure within 5 business days of receipt.
Play With Confidence
Your personal data is safe with fh999. Explore our full range of games, cricket betting markets, and premium casino experiences — all backed by robust security and transparent data practices.